Returns and Refunds
Returns and Refunds Policy - Products
Returns and Exchanges
Your purchase of moone comes with a 100% money back guarantee. That means that if you are unsatisfied with your purchase from moone for any reason, you may return your product for a full refund or exchange for a comparable product. Returns or exchanges must be processed within 30 days of purchase.
To request a return, create a moone account at the page below where you can manage your account and returns requests.
Log in here OR create a new account
Exceptions
There are certain situations where a refund may not be available. For example:
- Any completely used product
- Any product not returned in it's original packaging
This list is not necessarily all inclusive. We're pretty sure you get the idea though.