FAQ

BEFORE you contact us, here are some answers to common questions :)

When will I receive my tracking number?
You will usually receive your tracking number within 1 to 2 days.

Why isn't my tracking number working?
It may take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?
6-10 Days

What is the exchange/return policy?
We value our customer experience. If you have any problems with our products, we will gladly fully refund you within 30 days of your purchase and if product is not completely used.

Are products FDA approved?
Yes, our products are created in an FDA registered facility.

Where are you based?
We are proudly located in Utah, United States.

How can I contact you?
You can reach us 24/7 at helloo.moone@gmail.com. We typically reply within a few hours but, depending on volume, it may take up to 48 hour for a response.